General Terms And Conditions

Our general terms and conditions valid at the time of the order apply exclusively to the business relationship between, Trustnetic GmbH, Großnondorf 97/1, 2042 Großnondorf, Austria (hereinafter referred to as Facial and the customer. End users who conclude a legal transaction with without being attributed to their commercial or independent professional activity are considered customers in the sense of these terms and conditions. By placing an order, the customer agrees to our terms and conditions.

Offer and conclusion of contract
Our offers are non-binding. By clicking the “Order with obligation to pay” button, you are placing a binding order for the goods in the digital shopping cart. When we have received the order, the customer will be automatically informed of the receipt of his order via the email address he has provided. In the case of spelling, printing or miscalculations on the website, is entitled to correct or withdraw from the contract.

The purchase contract is saved by us and can be called up by specifying the order number in the customer's user account under “My orders”. When the goods are dispatched, the risk of loss or damage to the goods is only transferred to the consumer as soon as the goods are delivered to the consumer or to a third party other than the carrier designated by him. However, if the consumer himself has concluded the contract of carriage without using one of the options suggested by us, the risk is transferred to the carrier as soon as the goods are handed over. Unless otherwise stated in writing, we are bound to our offer for 7 days from the date of issue. The customer is bound to his order from receipt of this order. The statutory right of withdrawal (right of withdrawal) remains unaffected. Our offer is aimed exclusively at customers in the European Union.

Price adjustments
Prices for goods in high demand on the world market, such as FFP2 masks and other protective equipment, are subject to high price fluctuations. Due to political requirements and varying prices, we are forced to adjust our item prices regularly. The price for goods that have already been shipped can no longer be corrected afterwards.

Cancellations or returns of goods that have already been shipped for these reasons are not permitted; the customer declares his agreement to this point without exception. The legal transaction is considered valid and concluded from the time of dispatch and the automated delivery of the tracking number.

Purchase on invoice:
The customer declares that he is ready to pay the invoice immediately upon receipt of the goods.
If payment is delayed by 14 days, Trustnetic GmbH is entitled to charge interest on the invoice amount of 5% per day.

Even in the event of unsuccessful delivery attempts on the part of our commissioned logistics partner, the goods are deemed to have been delivered.
The customer is responsible for locating his goods with the help of the tracking number provided and collecting them in the nearest parcel shop. If you have any questions, the dispatch logistics partner's hotline is available.

He receives all the information he needs to localize his goods digitally via email when they are dispatched.
Stored or undeliverable goods must therefore also be paid for within 14 days.
Regardless of the physical delivery and receipt, which the customer has to organize independently in the event of non-delivery for whatever reason. Interest on the outstanding invoice amount of 5% per day also comes into effect after 14 days.

Reminder and collection charges
In the event of default, the customer undertakes to reimburse us for the reminder and collection costs incurred. If we operate the dunning process ourselves, the debtor undertakes to pay an amount of EUR 15 per reminder. In addition, any further damage, in particular damage that arises from the fact that we incur correspondingly higher interest on any credit accounts as a result of non-payments, is to be reimbursed regardless of whether we are responsible for the delay in payment. All expenses due to administrative activities that relate to the communication and processing of the customer are also billed.

Right of cancellation, cancellation policy, consequences of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must send a clear declaration to us (, Großnondorf 97/1, 2042 Großnondorf,, +43 2951 21083) (e.g. a letter sent by post, fax or email ) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal:
If you withdraw from this contract, we will have given you all payments that we have received from you, excluding delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have) to repay. If the invoice has already been submitted and / or the delivery has taken place, we charge a flat rate of € 12 for the cancellation and the costs incurred in the area of ​​administration and accounting. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back)
- To, Großnondorf 97/1, 2042 Großnondorf,, +43 2951 21083:
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the

Provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if this is communicated on paper)
- Date

Our specified delivery times are non-binding. In the case of products that are not in stock, delivery takes place within the legally prescribed delivery period of 30 days from the order date. Goods in stock will be shipped immediately. If an ordered product is no longer available through no fault of their own, then both the customer and are entitled to withdraw from the purchase contract. Services already provided will be reimbursed.

We point out any deviating delivery times on the respective product page.
Our prices are total prices. They include all taxes including sales tax and duties. Furthermore, they do not include the costs for assembly or installation.
In the case of a delivery to a non-EEA country, the consumer has to bear all import and export expenses including any customs duties, fees and charges.

If the goods ordered cannot be delivered due to incorrect information provided by the customer in their master data or due to the fact that they are not present at the selected delivery address, the costs for the repeated dispatch and a handling fee of € 12 gross will be invoiced. After the second unsuccessful delivery attempt, the costs for shipment & handling will be invoiced collectively and deducted from the purchase price of the goods. In this case, the order is automatically canceled and the remaining amount minus all costs and handling fees incurred is transferred back to the customer.

Ordered goods are deemed to have been delivered from the handover to the parcel service, the customer is responsible for clarifying the whereabouts of his goods with the help of the tracking number which we provide and store in the web shop for each order. Questions about the whereabouts of the goods or clarifications regarding the delivery must be carried out by the customer himself with the responsible parcel service GLS.

The buyer undertakes to pay in full when ordering or at the latest 14 days afterwards. The customer can choose to pay in advance, PayPal or SOFORT transfer. Unless otherwise agreed in writing, our claims are to be paid step by step against delivery of the goods / provision of the service. Payments by the customer are only deemed to have been made when they are received on our business account. When ordering designs that are configured according to customer requirements, the total amount must be transferred before the order is placed in our production. Any expenses incurred for the respective payment method, as well as fees for chargebacks, shall be borne by the customer. reserves the right to remind the customer 30 days after the order without receipt of payment and to hand over the open case to a debt collection partner.

Retention of title
We deliver all goods subject to retention of title and remain our property until full payment has been made. The assertion of the reservation of title only constitutes a withdrawal from the contract if this is expressly declared. When taking back goods, we are entitled to charge any transport and manipulation expenses incurred. If third parties access the goods subject to retention of title - in particular through seizure - the customer undertakes to point out our ownership and to notify us immediately. If the customer is a consumer or not an entrepreneur whose ordinary business includes trading in the goods purchased by us, he may not dispose of the goods subject to retention of title until the outstanding purchase price claim has been paid in full, particularly not sell, pledge, give away or lend them. The customer bears the full risk for the reserved goods, in particular for the risk of destruction, loss or deterioration.

The guarantee is subject to the statutory provisions.
The warranty period for new, movable items is 24 months from delivery (acceptance). The warranty obligation for used goods is reduced to 12 months. In the event of defects, subsequent performance or removal of defects (new delivery) will be carried out at the customer's option. Further claims to a reduction in price, withdrawal from the contract or compensation for damages can only be made after the statutory provisions have been submitted.

Complaints based on statutory warranty claims or other complaints can be made using the contact details given in the imprint.
We do not provide any guarantees beyond the statutory warranty. The more detailed conditions of any manufacturer guarantees can be found with the respective goods.

Delay of acceptance
If the customer is in default of acceptance, we are entitled to store the goods with us, for which we charge a storage fee of 1% per commenced calendar day of the gross invoice amount and at the same time insist on the fulfillment of the contract. Any costs incurred for delivery by the parcel service etc. are borne by the customer .

Exchange & return
There is no free exchange / return for items in our online shop. Should an exchange be necessary, this will be charged for a handling fee of € 12 gross plus the additional shipping required, which differs depending on the country and is calculated according to the current GLS shipping zones. The goods are only exchanged or taken back if the goods are undamaged and received by us, including the original packaging material. If the goods do not meet these requirements and are damaged or returned without the original packaging, they are considered sold and we will not be reimbursed or exchanged. In this case, the goods are returned to the customer and the handling fee including the shipping costs incurred will be invoiced.

Since face protection visors and masks are hygiene products, they are excluded from general exchange!
Goods returned freight collect will not be accepted and are therefore considered not to be returned.
The same provisions apply to the return of the goods, only goods without damaged or missing packing material will be reimbursed.
If the goods or the packaging of the goods are damaged when they are returned, we will also send them back to the customer for an invoiced handling and shipping fee.

Claims for damages in cases of slight negligence are excluded. This does not apply to personal injury or damage to items accepted for processing, unless the latter has been negotiated in detail.

On Bill
The customer only has the right to offset if his counterclaims are undisputed by or have been legally established. The customer is only allowed to exercise his right of retention if his counterclaim is based on the same contractual relationship.

Assignment prohibition
Claims against us may not be assigned in the absence of express written consent.

Formal requirements
Declarations, notifications, etc. directed to us must be in writing to be legally effective, including the original signature or the secure signature.

Choice of law
Austrian substantive law applies. The applicability of the UN sales law is excluded. The contract language is German.

Place of jurisdiction agreement
The contractual partners agree on the application of Austrian law. If the consumer has his domicile or habitual abode in Germany or if he is employed in Germany, only the jurisdiction of the court can be established for an action against him in whose district the domicile, habitual residence or place of employment is located; this does not apply to legal disputes that have already arisen. The place of jurisdiction is Hollabrunn / Lower Austria.

All of the data we collect is collected exclusively within the framework of the applicable data protection laws in accordance with our data protection declaration.

Disclaimer of liability
The contents of our website ( were created with the greatest possible care. assumes no liability for the correctness, completeness and topicality of the content provided. The use of the content of the website is at the user's own risk. Contributions identified by name reflect the opinion of the respective author and not necessarily the opinion of assumes no liability for the content of linked websites. At the time the links were created, the content of the linked websites was checked for reliability. Since the content of linked pages is beyond our control and we have no influence on the future design of them, we expressly distance ourselves from all content on all websites linked by us. Should a website linked by us contain illegal content, please inform us immediately so that we can remove this link immediately.

Arbitration Board
We undertake to participate in the arbitration procedure of the Internet Ombudsman in disputes:

Info at:
Internet Ombudsman
Margaretenstrasse 70/2/10, 1050 Vienna
Tel: +43 1 5952112-95

More detailed information on the types of procedure can be found at or in the respective procedural guidelines:

Procedural guidelines of the Internet Ombudsman for alternative dispute resolution according to the AStG (AStG arbitration procedure)
Guidelines for the arbitration procedure at the Internet Ombudsman outside the scope of the AStG (standard procedure)
The OS platform can also be used to settle disputes with our company:

Our email address:

Contact details
Trustnetic GmbH
Großnondorf 97/1
2042 Großnondorf
VAT number: ATU75942107